Shipping & Delivery Policy

Last Updated: 11/12/2025

At AI Academy, all our services are delivered digitally in the form of virtual live classes, online sessions, and electronic materials. Because we do not ship physical products, our “Shipping & Delivery Policy” outlines how customers receive access to our online classes and digital content.

1. Delivery of Virtual Live Classes

Upon successful registration and payment:

• You will receive a confirmation email with your class details.
• A joining link (via Zoom, Google Meet, or our platform) will be sent to the email provided at checkout.
• Access links are typically delivered instantly or within 24-48 hours of booking.

If you do not receive the link, please check your spam/junk folder or contact us directly.

2. Delivery of Digital Materials

Depending on the class or program, you may receive digital materials such as:

• PDFs
• Worksheets
• Class notes
• Recordings (if applicable)

These materials will be delivered via:

• Email
• Your user dashboard (if available)
• A secure download link

Delivery occurs within 24-48 hours from enrollment, unless otherwise stated.

3. No Physical Shipping

We do not ship any physical items.
All services and products offered are delivered electronically.

As a result:

• No shipping fees apply.
• No physical delivery timelines are involved.

4. Technical Requirements for Access

To receive and use our digital services, customers are responsible for ensuring:

• A stable internet connection
• A compatible device (computer, smartphone, tablet)
• Access to required platforms/software
• Proper email access to receive class links and materials

We are not responsible for delays caused by user-side technical issues.

5. Access Issues & Troubleshooting

If you experience delays or issues accessing:

• Class links
• Login details
• Digital materials
• Session recordings

please contact our support team, and we will resend or assist within 24 hours.

6. Class Reminders

We may send:

• Reminder emails
• Calendar invites
• SMS notifications (if opted in)

However, it is the participant’s responsibility to keep track of scheduled class times.

7. Delivery of Recorded Sessions (If Offered)

If your plan includes class recordings:

• Recordings will be shared within 24-48 hours after the live session.
• Access may be time-limited depending on your subscription or class package.

Not all classes may offer recordings due to instructor policies or privacy considerations.

8. Contact Us

If you have questions about accessing your classes or digital materials, please reach out:

AI Academy
Email: support@aiacademy.buzz
Phone: [your phone number]
Website: aiacademy.buzz